Support Centre

We're here to help you get the most out of TARC

We're Here for You

At TARC, our support team is your go-to resource for getting the most out of the platform. Whether you need help with a calculator, have questions about your account, or want to share feedback on how we can improve, we'd love to hear from you.

Have ideas to make our tools even better? Reach out at theausroofingcorp@gmail.com — we actively build features based on customer feedback.

Your success is our priority. Let's build something great together.

Contact Us

Our team is ready to assist you with any questions or concerns.

Phone: +61 0481 166-793

Address: Suite 2.5 Riverside Park, 69 Central Coast Highway, West Gosford, NSW, 2250

Getting Started

Here's how to make the most of TARC:

  • Create an account to save and manage all your calculations
  • Try any of our 12+ tools — from Quick Estimator for fast quotes to the Full Estimator for detailed projects
  • Save your work and access it anytime from the My Projects dashboard
  • Export PDF or CSV for every calculation — ready for clients, suppliers, or your records
  • Design flashing with mud map uploads, Colorbond colours, and professional order sheets
  • Use the AI Chat Assistant — click the chat widget on any page for instant guidance

Support — common questions

Everything you need to hit the ground running.

How do I get started with TARC?

Sign up for a free 30-day trial (no credit card required), then follow the on-screen onboarding. The fastest path: create your first project, trace a roof on the satellite canvas, and export a PDF quote. The whole first workflow takes about 5 minutes.

Is there training available?

Yes. Every page includes contextual tooltips, the AI Chat Assistant is available 24/7 on every page, and we run a free 20-minute onboarding call for every new account.

How do I reset my password?

Go to the login page and click "Forgot password". You’ll receive a reset link by email within a minute. If you don’t see it, check spam or contact theausroofingcorp@gmail.com.

Can I cancel my subscription anytime?

Yes. You can cancel from the Billing page at any time. Monthly plans cancel immediately at the end of the current billing period; annual plans have a 30-day money-back guarantee.

Where do I report a bug or request a feature?

Email theausroofingcorp@gmail.com with "Bug report" or "Feature request" in the subject. Our team reviews every submission and you’ll hear back within 2 business days.

Do you offer phone support?

Yes — phone support on +61 0481 166-793, Monday to Friday 8am–6pm AEST. Team and Business plans include priority phone support.

Need More Help?

Our team is always happy to jump on a call or answer your questions via email.

We use privacy-friendly analytics (PostHog) to understand which features help you build estimates faster. No PII, no third-party advertising. You can change your mind any time in Settings.